Ordering

Can I use a Greenland gift card to shop online?

Unfortunately, no. Gift cards can only be used for in-store purchases.

Will Greenland members receive their 10% discount online?

If you enter the same phone number associated with your account at checkout, you will receive your discount on applicable items when your credit card is charged during order fulfillment. Please note that your discount will only appear on your final invoice, and will not be shown at checkout or on your order confirmation.

We hope to add full integration with our membership program in a future update!

How can I sign up for a Greenland membership?

Please visit us in-store or call us at (780) 467-7557 to sign up for a Greenland Garden Club membership. Click here for more information about the membership.

If an item says "sold out" online, does that mean it is sold out in-store?

Not necessarily - when we only have a few units of a particular item left in our retail store, the item will show sold out online, but may still be available in-store! Please call (780) 467-7557 for current in-store availability.

Order Pickup

How soon can I pick up my order?

Usually, orders are ready for pickup within 48 hours. You will receive an email notification when your order is ready. Please do not come out to pick up your order until you receive the ready for pickup email (the first email is just an order confirmation; you will receive a second email when your order is ready).

How do I pick up my order?

Please follow the instructions in your ready for pickup notification email. When you arrive, have the email and your order number ready.

Do you offer curbside pickup?

At this time, we are offering in-store pickup only.

Shipping

Where do you ship to?

At this time, we are only shipping within the province of Alberta.

Do you ship plants?

Unfortunately, we do not ship live plant material (including potted and bareroot plants/bulbs) at this time. Plants ordered online can be picked up in-store from our location in Sherwood Park.

Returns

Please click here to view our return policy.

What if I have an issue with a plant purchase?

Please contact us with any concerns and we will be happy to help.

We are here to ensure your success, so please feel free to let us know as soon as you notice something is wrong! Free lifetime expert advice is included with every plant purchase.